How can we help?

By card, BLIK, Przelewy24, Apple Pay or Google Pay. Payment runs through Stripe, a regulated payment provider; your card details go straight to them and never reach us.

Yes. The price on the page is what you pay for the watch. Only delivery is added, and you see it before paying.

The watch is held for you for 30 minutes. If the payment isn't completed in that time, it goes back on sale and nothing is charged.

You receive an order confirmation by email straight away. If you need an invoice, reply to that email with your details.

Within Poland, by InPost Paczkomat or courier. For a locker, you enter its code at checkout.

We email you the tracking number as soon as the parcel leaves the atelier.

Not yet through the shop. Write to us and we'll see what we can do.

Yes. You have 14 days from receiving it to withdraw from the purchase without giving a reason. Use the "Withdraw from contract here" link in the Support menu or at the foot of every page; you get a confirmation by email at once.

Within 14 days of receiving your withdrawal, to the payment method you used. We may wait until the watch is back with us or you show it has been sent.

Of course, as you would in a shop. Please keep the protective film on and the packaging, so it can come back in the same condition.

For two years from delivery we are liable for any lack of conformity with the contract. Write to us with your order number and a short description; we reply within 14 days and arrange repair, replacement or a refund as the law provides. We cover shipping when we ask for the watch back.

Yes. Write to us and we'll tell you what it needs and what it costs before any work starts.

Each watch is put together at our bench in Warsaw: movement cased, dial and hands fitted, timekeeping checked and finish inspected, one watch at a time. See Craftsmanship for each step.

Every product page lists the case size. Write to us with your wrist measurement and we'll tell you honestly how it will sit.

We only state water resistance when we have tested that piece; you'll see it in the specifications if so. Otherwise, treat it as splash resistant and keep it away from swimming and showers.

Worn every day, they wind themselves. If it has stopped, turn the crown gently twenty or thirty times, then set the time.